This Website platform is solely addressed to professionals in the pet sector, strictly excluding retail sales (final consumer).

Business areas and countries where this Website operates:

- Peninsular Spain, Balearic Islands, Canary Islands, Ceuta and Melilla
- France, Italy, Portugal, Germany, the United Kingdom

It will not be possible to carry out the purchase process via the Website to destinations other than those indicated.

Delivery Times

- Mainland Spain: between 7 and 15 days
- Balearic Islands: between 7 and 15 days
- Canary Islands: between 7 and 15 days
- Ceuta and Melilla: between 7 and 15 days

The average time for international deliveries is also between 7 and 15 days. For greater efficiency, or for circumstances that may arise of an international logistics nature, the terms will be specified during the processing of the order by our commercial and customer service department.

For order tracking and delivery status, the User must contact THE WEBMASTER via e-mail at rsl@e-rsl.com or by phone at +34 93 575 24 00.

FREE SHIPPING COSTS ACCORDING TO THE FOLLOWING CONDITIONS:

- AREA 1 FREE SHIPPING FOR ORDERS OVER  250€. LOWER ORDERS COST 15€

Álava, Alicante, Castellón, Guadalajara, Guipuzkoa, La Rioja, Madrid, Murcia, Navarra, Cantabria, Valencia, Bizkaia, Zaragoza.

- AREA 2 FREE SHIPPING FOR ORDERS OVER  250€. LOWER ORDERS COST 25€

Albacete, Almería, Ávila, Badajoz, Burgos, Cáceres, Cádiz, Ciudad Real, Córdoba, Coruña, Cuenca, Granada, Huelva, Huesca, Jaén, León, Lugo, Málaga, Ourense, Asturias, Palencia, Pontevedra, Salamanca, Segovia, Sevilla, Soria, Teruel, Toledo, Valladolid, Zamora.

- AREA 3 FREE SHIPPING FOR ORDERS OVER 500€. LOWER ORDERS COST 35€

Balearic Islands

- AREA 4 POSSIBLE SHIPPING COSTS WILL BE APPLIED TO THE FINAL INVOICE TAT WILL BE SENT YOU TO PRECEED WITH YOUR PAYMENT. 

Canary Islands, Ceuta, Melilla

- ZONA 5 FREE SHIPPING FOR ORDERS OVER 150€. (AMOUNT ALREADY ESTABLISHED AS A MINIMUM ORDER)

Catalunya

- INTERNACIONAL DELIVERY. POSSIBLE SHIPPING COSTS WILL BE APPLIED TO THE FINAL INVOICE TAT WILL BE SENT YOU TO PRECEED WITH YOUR PAYMENT. 

For any questions or queries you can contact our customer service department by e-mail rsl@e-rsl.com or tel. +34 93 575 24 00.

Conceivable Delays

THE WEBMASTER cannot be held responsible for order delays due to reasons not directly attributable to THE WEBMASTER, acts of God, or force majeure.

Orders will be delivered to the address designated by the User. THE WEBMASTER will not assume any responsibility if delivery of the product does not take place as a result of the inaccuracy or falsity of the data provided by the User for this purpose, nor in the event that the delivery cannot be made for reasons beyond the control of THE WEBMASTER, such as the absence of the recipient at the delivery address.

In the absence of the recipient, and whenever possible, a note will be left with a new delivery date at the recipient's address (this may entail additional transport costs) or the necessary instructions for the recipient to collect the item at a designated location.

Condition of Items

The User must comply with a thorough inspection of the items delivered by the courier, informing on the agency’s delivery note or agreement of any detected anomaly - lack of parcels, broken or open packages, missing delivery note, et cetera. 

In addition, THE WEBMASTER’s commercial department must be notified of any incident no later than 12 hours after delivery of items.

The signature on any delivery form shall be considered as legally binding, provided the items are accepted and not rejected within the above-specified period.

THE WEBMASTER shall not be held responsible for any type of replacement without the express compliance of these conditions.

Guidelines to follow during delivery incidents

THE WEBMASTER aims to provide a flawless service to all its customers, both in product quality and in the treatment offered. Above all, it is concerned with the level of customer satisfaction with the service provided.

It is important to note that when the parcels are received, the following be considered:

1. Confirm that the number of parcels you receive matches that indicated by the agency or courier.
2. Verify that the parcels delivered correspond to you.
3. Check that the parcels you receive are in perfect condition.
4. If you observe any irregularity in the parcel received, you must write it on the agency's "BREAKAGES OR DAMAGES ARE OBSERVED" form, otherwise do not accept the parcel, leaving instead a record of nonconformity. No compensation for damages will be considered if it has not been stated on the agency's delivery note. To brand or sign "pending revision," is not binding.

The agency form that the User signs is binding proof. The agency is NOT responsible for any parcel delivered dented if unreported.

Any perceptible incident is to be reported without delay as THE WEBMASTER has 12 hours to accept the claim of the delivery that has been signed off as correct. Otherwise, following the stipulated period, we will not be able to acknowledge said claim. If you please, you can call the customer service number at +34 93 575 24 00.

How does THE WEBMASTER proceed?

The instant a delivery incident is detected, and following the indicated guidelines, we must be immediately contacted by phone +34 93 575 24 00 or by email rsl@e-rsl.com giving us the utmost information, so as to be able to resolve the incident.

Once the agency has verified the incident, THE WEBMASTER will contact the User to resolve the situation.