These General Conditions of Use and Procurement (hereinafter, "the General Conditions") govern, together with the Privacy Policy and the Cookies Policy, the access and use of the website accessible through the domain name www.rslpets .com and its subdomains (hereinafter, "the Website"), as well as the contracting of products and/or services within it. Simple access to the Website is granted to whoever meets the condition of Website User (hereinafter, "the User") and implies acceptance of all the terms included in these General Conditions. In case of not concurring with these General Conditions, the User must immediately leave the Website.

By accepting these General Conditions, the User concurs with the following:

- Has read and understood what is stated.
- Has required consent when purchasing an item and/or service.
- Has assumed any and all obligations set forth herein.
- Has carefully read these General Conditions each time they access the Website, as it and these General Conditions may be modified.
- Has accepted that the owner of the Website reserves the right to modify or update, at any, its contents and services in the General Conditions, as well as overall features in and due configurations to the Website.
- Has understood that modifications to these General Conditions will not affect goods or promotions acquired prior to said modification.

1. General information of the Website

THE WEBMASTER, in compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, informs you of the following:

Company Name: MANUFACTURAS METALÚRGICAS RSL, S.L.
Trade Name: RSL PETS
CIF: B08863516
Registered office: Avda. La Ferrería, 9, CP08110 Montcada i Reixac, Barcelona

Contact:

Tel: +34 93 575 24 00
Email: rsl@e-rsl.com
Web contact: CONTACT

All notifications and communication between the User and THE WEBMASTER will be considered, for all intents and purposes, effective when they are made via post or any other means detailed above.

2. Contract Conditions

These contractual conditions regulate the procedures and conditions of the sale of all items marketed on the web by THE WEBMASTER.

All agreements for the sale of items by THE WEBMASTER to its customers are regulated by these contracting conditions, which form an integral and considerable part of each proposal, order and order confirmation of the product itself.

The contract conditions applicable to your order will be those that are in force on the date the order is made and the mere formalization of the order will imply the knowledge and acceptance without reservation and irrevocable of said conditions.

2.1. User Registration

The use of the services for the sale of products provided by THE WEBMASTER implies the need to register the User on the Website.

This Website is a platform aimed exclusively at professionals in the pet sector, strictly excluding retail sales (final consumer).

To create your account or make a purchase, THE WEBMASTER will require the User to fill out a form. Failure to fill in the required fields will result in an error in the registration and you will not be able to continue with the registration process as a client.

The data collected in the form has been voluntarily provided by the User and comprises:
(Company Name, NIF (ID#), Name and surname of contact, Telephone Number, E-Mail, Address, and Password User chooses for the Website).

Once this process has been completed, the User will receive an e-mail confirming their e-mail and their registered data.

At this point, registration will be pending activation. Once the request is approved, the User will receive an activation e-mail and if necessary, THE WEBMASTER will contact them prior to said activation to resolve any incidence that may arise, taking into account as an essential requirement that to proceed to said activation it will be necessary for the User to send by e-mail to rsl@e-rsl.com indicating in the subject field ‘NEW CLIENT REGISTRY WEB’ the tax number on commercial and professional activities (in Spain, the I.A.E.).

In all cases, the User will be required to accept these General Conditions, as well as the Privacy Policy and the Cookies Policy.

In the "My Account" section, the User can view everything related to their orders, current rates, discounts and promotions, and the possibility of canceling the account at any time indicating a reason why they wish to do so.

User Registration Data Protection and End-Use

When THE WEBMASTER needs to obtain information from the User, they will always be asked to expressly provide it voluntarily. The data collected through the data collection forms on the Website or other means will be incorporated into the Treatment Activities Register, for which THE WEBMASTER is responsible. 

This entity will treat User data confidentially and for the sole purpose of ensuring the requested services, with all legal and security guarantees imposed by Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, current legal regulations on data protection and Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce.

THE WEBMASTER undertakes not to assign, sell, or share User data with third parties without their express approval, except by legal obligation.

Exercising your Rights:

Anyone has the right to acquire confirmation on how and why MANUFACTURAS METALÚRGICAS RSL S.L. is treating their personal data.

Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, if it is the case, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, the interested parties may request the limitation of the processing of their data, in this case we will only keep it for the exercise or defense of claims.
In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. In this case, MANUFACTURAS METALÚRGICAS RSL S.L. will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

The User may exercise control over their rights in the following way:

-By email attaching a copy of proof of identity to: rsl@e-rsl.com
-In the designated email address, we will provide the corresponding forms to exercise these rights.

If consent was given for a precise purpose, said consent can be withdrawn at any time, without this affecting the lawfulness of the processing operation based on your consent prior to its withdrawal.

In the event that you consider your rights infringed upon as regards the protection of your personal data, especially when you have not obtained proper satisfaction ascertaining your rights in matters of data protection, you can file a claim with the Control Authority via its website: www.aepd.es.

THE WEBMASTER assumes all relevant safety regulations required by the aforementioned Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 and other applicable regulations. However, it does not assume any responsibility for damages derived from alterations that third parties may provoke in the User's computer systems, electronic documents, or files.

THE WEBMASTER may use cookies in the rendering of its services on the Website. Cookies are physical files of personal information housed in the User's own terminal. The User can opt to configure their browser so that the creation of cookie files is prevented or warned about.

If choosing to leave our Website through third-party links or websites, THE WEBMASTER will not be responsible for the privacy policies of said links or websites or for the cookies that may be stored on the User's computer.

Our policy regarding email is limited to sending only information that you have previously acquiesced to.

If you choose to forego these emails, you can ascertain your right to waive or cancel them, in accordance with provision Title III, article 22 of Law 34/2002 in regards to the Services on Information Society and Electronic Commerce.

2.2. Conditions on Discounts and Promotions 

Various discounts and promotions may be occasionally applied to the rates specified on the Website for the benefit of the User, specifying in each of these actions the conditions of use and benefit of these offers.

2.3. Selection of Products by the User

Every User registered to the Website may purchase items under the stipulated conditions.

The purchase process at www.rslpets.com is based on a virtual basket or cart, to which the User can add the items they wish to purchase.

A minimum order of 150€ is established

To add items to the shopping cart, once the User is on the item description page and has selected the available customization options, they must select the "Add to cart" option provided.

The User can access and modify the content of their basket or cart at any time.  
     
2.4. Availability of Requested Items

THE WEBMASTER has a large stock of the referenced items and a sizable manufacturing and supplying capacity.

Accordingly, if there is a removal of a certain item by any supplier, THE WEBMASTER reserves the right to provide them with information about substitute items of quality and value equal to or greater than the one chosen. If the User does not wish to substitute the item, we will refund any amount that may have been paid through the process agreed with the User. It is recommended to carefully read the sections on Shipping Conditions and Returns.

2.5. Order Processing

Once the items selected are in the shopping cart, the User can process the order by selecting the option "See basket", an option that will show the User the content in their basket or cart, allowing for modification of the selected items or their removal from the shopping cart.

The User must ensure that the items indicated on display are the ones they wish to purchase.

By clicking "BUY", the User accesses a panel where they must indicate their shipping data; to continue with the shopping process, the User must confirm the shipment information. On this same display, our shipping preference SEND RSL and sole method of payment TRANSFER/AGREED PAYMENT, will appear by default.

The User will see the amount of the order on display; the sum of items purchased, with corresponding discounts and possible offers applied.

If need be, at this point the User will proceed to make any changes, add useful comments for the carrier, proceed to COMPLETE PURCHASE, and accept terms of purchase. The order will be processed automatically and immediately, confirming the order information on display. The system also sends an email to the User confirming the operation.

Possible S&H charges will be added to the final invoice, previously sent by e-mail in the event that the method of payment is by wire transfer, or through the usual medium if the customer has previously agreed to payment options with THE WEBMASTER.

2.6. Prices

The prices of the items are those indicated in their description. All prices indicated, possible shipping costs and other services are expressed in Euro (€) and DO NOT INCLUDE Value Added Tax (VAT).

Following the purchase process, the user will be informed of the total base price, adding and breaking down all taxes. Taxes reflected are those corresponding to the different types of I.V.A. (Spanish VAT) for those commercial areas where this tax is applicable. In the event that the User is subject to some type of Equivalence Surcharge, the corresponding amounts appear in the order and will also appear on the invoice sent to their e-mail once the order is finalized and confirmed.

Price of items does not include delivery, we recommend the User read the Shipping Conditions carefully.

The prices and offers that appear on the Website are binding at the time of publishing, unless other specific terms on the Website indicate otherwise. Pricing errors, spelling errors, and other errors can occur. During the order confirmation process, THE WEBMASTER verifies the prices.

2.7. Product Revision

Without prejudice to the legal rights of the User, they are responsible for inspecting the item. In the event of a defective article or disagreement with their request, the User must notify THE WEBMASTER of any complaint for resolution of the situation according to previously agreed conditions.

2.8. Payment Options

With the exception that the User has previously negotiated deferred payment methods with THE WEBMASTER, the applied method of payment will be by PRIOR WIRE TRANSFER, providing both on-screen and by e-mail our bank details to be able to do so.

Our invoice will be forwarded to your e-mail preceding payment. It is of the utmost importance when entering wire transfer in the SENDER or ORDERING fields you indicate invoice number, name of your company, and your full name.

To access agreed-on payment method, when such arrangement has been reached with THE WEBMASTER, the User must have first duly filled in and e-mailed to rsl@e-rsl.com the direct debit SEPA B2B order (in the event of Spanish orders), which can be downloaded from the registration page. 

For Users from abroad, THE WEBMASTER will establish within the agreement the required documentation to be supplied by the user.

THE WEBMASTER will not accept payment options other than the ones specified above. If the User tries to pay by any other method, THE WEBMASTER will not be held responsible for loss of payment or for any damages incurred by this action.

2.9. Final Invoice

Once THE WEBMASTER has processed the order, the User will receive, at the email address provided in the registration form, the final invoice of their purchase tallying all amounts, including taxes, and shipping costs and corresponding surcharges (if any). If the user is assigned a different payment option, they will receive the invoice through their usual medium.

2.10 Order Parameters

The User can track their order(s) by selecting "My account" and clicking on "See my orders".

The Website is open 24/7. In the case of maintenance, it could be closed for its upkeep, a process THE WEBMASTER tries to do at night to cause minimal inconvenience to customers.

In order to protect customers and maintain the safety of buying online, we may carry out checks on the data the User provides when placing an order. These checks may include verification of address and payment option to prevent fraud.

For any error when placing an order, it is recommended to immediately contact our team via the telephone number indicated on the Website, who will be happy to solve the problem. Since the User has the option of editing all the information entered before confirming the order, it is highly suggested to revise their purchase. 

THE WEBMASTER may reject an offer or cancel a purchase as per any of the conditions stated below, without incurring any responsibility or cost. Preceding all other actions, the User will be notified by phone and by email to try to resolve the problem and refund any payment, free-of-charge.

-If THE WEBMASTER considers that an order may have been made for fraudulent purposes or in relation to a crime or other illegal activity.
-If an inadvertent error has occurred on the Website.
-If the User's payment process is incorrect or is unilaterally modified by them, in the case of operating under a prior agreed payment.
-If the User does not reside in the sales areas specified for this Website or delivery could not be made to the address provided by them.

2.11. Delivery

Delivery is made in accordance with the conditions indicated in the section of the WEB: Shipping Conditions.

Business areas and countries where this Website operates:

- Peninsular Spain, Balearic Islands, Canary Islands, Ceuta and Melilla
- France, Italy, Portugal, Germany, the United Kingdom.

It will not be possible to carry out the purchase process via the Website to destinations other than those indicated.

Delivery times according to destination are specified in the information table that appears in the Shipping Conditions. For international destinations, the terms will be specified during the processing of the order by our commercial and customer service department.

To track the order and delivery status, the user must contact THE WEBMASTER via e-mail at rsl@e-rsl.com or by phone at +34 93 575 24 00.

3. Nullity and Ineffectiveness of the Clauses

If any clause included in these General Conditions is declared, totally or partially, to be incompetent or ineffective, such nullity or ineffectiveness will only affect that part, while the remaining parts will be upheld, considering such provisions totally or partially not included.

4. Applicable Legislation and Competent Jurisdiction

These General Conditions shall be governed and interpreted in accordance with Spanish legislation.

THE WEBMASTER and the User agree to submit any disagreement that may arise from the provision of the products or services subject to these General Conditions to the Courts and Tribunals corresponding to the address of MANUFACTURAS METALÚRGICAS RSL S.L., waiving any other jurisdiction.

5. Pictures

The image of the item depicted on the website is not binding. Tone colors may vary on different computer monitors and/or printouts. Furthermore, the image can differ slightly with respect to the original as it may undergo modifications over time..

THE WEBMASTER is not responsible for image perception or modification, although it will study each claim case separately to guarantee final customer satisfaction.

THE WEBMASTER recommends contrasting the visual information with the written description of the product.